Frequently Asked Questions (FAQ)
General
1. What is Hair Icon?
Hair Icon is the premier online provider of high-quality hair products, ranging from wigs, extensions, and hair accessories to professional tools such as flat irons and hairdryers. We strive for quality, customer satisfaction, and fast delivery.
2. Can I visit your product showrooms?
We primarily operate online, but our return address is located in Amsterdam:
Chokka’s Blackhair Centre, Nieuwezijds Voorburgwal 266, 1012 RS Amsterdam.
Please contact us in advance if you wish to view something.
Orders & Delivery
3. How long does it take to receive my order?
We process orders within 24–48 hours. Deliveries within the Netherlands typically take 2–4 business days, within the EU 3–7 business days, and internationally 7–14 business days, depending on customs procedures.
4. Are there shipping costs?
Currently, we offer free shipping to all our customers, regardless of the order amount.
5. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment with the carrier.
Returns & Exchanges
6. How can I return a product?
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Always register your return first by email via info@hairicon.nl. Please include your order number, the product, and the reason for return.
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Download and print the return form via here
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Add the completed form to your return package and send it to our return address.
Where should I send my return?
Return address:
Chokkas Blackhair Centre
Nieuwezijds Voorburgwal 266
1012 RS Amsterdam
Who pays for return shipping costs?
The customer is responsible for the costs of returning an item.
Send an email to info@hairicon.nl with your order number and reason for return. You will then receive return instructions and an address (Chokka’s Blackhair Centre, Amsterdam). Shipping costs are at your own expense.
7. What is the return period?
For most products, a return period of 14 days applies after receipt.
For electrical tools such as flat irons, a 30-day return period applies (provided they are in original condition).
8. Can I exchange a product instead of returning it?
Yes, exchanges are possible. Contact us via info@hairicon.nl and state which product you wish to exchange and for what.
9. What if my wig or extension is damaged or the packaging is opened?
For hygiene reasons, wigs and extensions can only be accepted for return if they are unopened, unused, and in their original sealed packaging.
Products & Warranty
10. What maintenance do you recommend for wigs and extensions?
Use mild sulfate-free shampoo and conditioner, gently comb through with a wig comb or fingers. Avoid heat above the recommended temperature.
11. Do you offer a warranty on tools such as flat irons and hairdryers?
Yes. On all our electrical tools, we offer a 1-year warranty on manufacturing defects. You can report defective items for assessment to our customer service within that year.
12. Can you help me choose the right color/wig/extension?
Yes. We are ready to advise you. For example, send a photo of your own hair in daylight, and we will help you find the best match.